Contact support
For help with Aveniezon, feedback or privacy questions, email [email protected]. In the app, Contact Us offers separate feedback and bug-report drafts. These drafts include the app version/build and iOS or iPadOS version; you can review, edit or remove that information before sending.
For a bug report, include a short description and the steps that led to the problem. Screenshots are optional; remove sensitive information before sharing. Aveniezon does not automatically attach your saved entries or photos. Do not send passwords or payment-card details.
We use support correspondence to respond to your request, not for advertising, marketing or profiling. For questions or requests about personal information you have sent us in support messages, including access, correction or deletion where applicable, contact the same support address. See our Privacy Policy for app data and optional iCloud services.
iCloud Sync requires Premium. If Premium ends, sync pauses without deleting existing local or cloud data or changing your saved consent. After restoring eligible Premium access, check your sync settings.
Use the same Apple Account and update Aveniezon on every device before syncing. Changes and deletions sync between participating devices. Conflicting changes or imported items may need your review in Settings → iCloud Sync. Sync Photos & Backgrounds remains a separate, optional media feature that must be enabled on each device. Sync is not a backup.
Support correspondence and retention
Support messages are handled through our Apple iCloud Mail mailbox. Routine conversations no longer needed for an open request are removed from the active mailbox after six months without a message received or sent in the conversation. Ongoing requests, specific legal obligations or legal claims can justify longer retention of the information needed. Messages moved to Trash may remain there for up to 30 days under iCloud Mail’s deletion process. This rule applies to support email, not to your Aveniezon entries or private iCloud files. See the Privacy Policy for details and data rights.
Local data and iCloud settings sync
Aveniezon stores settings, countdowns, events, reminders, Memories, Schedule and Focus data primarily on your device. When iCloud Sync is enabled, supported saved entries sync as individual records in your private CloudKit database. Small settings values use Apple's iCloud key-value store. Not every temporary session or device-specific setting is necessarily synced.
Sync Photos & Backgrounds
Premium Sync Photos & Backgrounds is separate from settings sync. It is off by default: enable iCloud Sync, then explicitly enable media sync on each participating device and confirm the upload choice. It syncs photos already added to Memories and custom photo or video backgrounds through your private CloudKit database, not your entire Photos library.
Use the same Apple Account on both devices, check available iCloud storage and use Wi-Fi unless you have allowed mobile data. Keep local copies or separate backups of important files. Transfers may wait for network access or Apple services; sync is not an independent backup. Turning media sync off retains local files and does not automatically delete existing cloud copies. Review the account before enabling sync after changing Apple Accounts.
Reminders, widgets and Live Activities
Check notification permission and system Focus settings if an alert does not appear as expected. Countdown, Memory, Reminder and World Clock widgets are available through the system widget gallery on supported devices. Live Activities and Control Centre controls depend on device and OS support and the relevant app settings. Some features require Premium. Widget refresh and notification delivery are managed by iOS or iPadOS and may be delayed.
Nightstand and display settings
Nightstand offers its own appearance and display controls. You can exit with the configured gesture or its Close control. Nightstand and Keep Screen Awake can keep the display on; close Nightstand or disable the relevant setting when you no longer need it.
Purchases, trial and restoration
Where available, Monthly and Annual subscriptions and the one-time Lifetime purchase unlock Premium. An eligible Annual offer may include seven free days, followed by the annual price disclosed by Apple unless cancelled. The purchase sheet shows current prices and terms. Use Restore Purchases with the same Apple Account for an eligible active subscription or Lifetime purchase. Check the account and receipt if there is nothing to restore.
Refunds and subscriptions
Apple handles App Store billing and refund requests. Manage or cancel subscriptions in Settings > your name > Subscriptions. For a trial you do not want to continue, cancel at least 24 hours before it ends. Removing Aveniezon does not cancel a subscription. See Purchases & Refunds for details and official Apple links.
Exporting or deleting data
When you choose Export or Share, selected information is sent to the destination you choose through the system share sheet. We do not automatically receive exported files. Deleting Aveniezon removes local app data as handled by iOS but does not necessarily erase iCloud data, device backups, exported files or Apple purchase records. Manage those separately.
Related information
Privacy Policy · Terms of Use · Purchases & Refunds
Password-protected backups
In app versions that show password fields on Export Data, new .bnk backups are encrypted with AES-256-GCM using a key derived from your password with PBKDF2-HMAC-SHA256 (600,000 iterations), a fresh salt and a fresh nonce. The backup may contain the selected settings, saved entries and Memory photos; custom photo and video backgrounds are not included. Import asks for the export password before showing the protected contents and lets you choose what to restore. Authentication failure stops the import before saved data is changed. We do not receive or store your backup password and cannot reset it or recover a backup without it. Use a long, unique password and keep it separately in a safe place. Older app versions can create unencrypted backups, and newer versions can still import those files. A binary format or .bnk extension alone is not encryption. File type, approximate size and encryption-format information can remain visible. Copies already exported or shared are not automatically removed when you delete data in Aveniezon. Save or share backup files only to destinations you trust. Password protection for an exported backup is separate from the protections provided by iOS or Apple iCloud.
When Memories is selected for export, the backup includes its photos saved on this device. Finish iCloud sync before exporting: photos that have not yet downloaded cannot be included. Custom photo and video backgrounds are excluded.
You choose the backup destination and recipients and control copies you save or share. External services have their own terms. We do not automatically receive your exported files. This does not exclude our applicable legal security obligations or your mandatory consumer rights.