Contact support
Email [email protected] for Clenvra help, feedback or privacy questions. Include the app version, iOS version, what you expected and what happened. Screenshots are optional; remove private information before sharing.
Indexing and storage totals
Clenvra can only analyze media and file locations authorized through iOS. Limited Photos access means limited results. Initial indexing can take longer than later scans; some cloud content and metadata may not be available locally. Storage totals refer to accessible indexed content and do not represent all iPhone storage or your whole iCloud account.
Photos and Files access
Review Photos access in iOS Settings. For Files and iCloud Drive, authorize a supported location through Clenvra. Removing a location from the app removes saved access and its index, not the original files.
Premium and restoration
Open the Premium page and choose Restore Purchases using the Apple Account used for payment. Check your connection if purchase options do not load. A pending payment does not unlock Premium until Apple confirms it. Beta Premium simulation is separate from paid purchases.
Subscriptions and refunds
Manage subscriptions through your Apple Account. Deleting Clenvra does not cancel a subscription. Apple handles refund requests for App Store purchases. See Purchases & Refunds below for the official Apple links.
Deletion and recovery
Review every item before confirming deletion. Deleting cloud files may synchronize deletion to other devices. Check the relevant Photos Recently Deleted or storage-provider recovery options. Clenvra is not a backup or recovery service and cannot guarantee recovery.
Optional diagnostic report
In Clenvra, open Settings, then Help & Feedback to prepare and preview a diagnostic report. Library totals are optional and excluded by default. Nothing is sent automatically. If useful, you can choose to share it with [email protected].