Last updated: 22 October 2026
For assistance with Auriezon, purchases, countdowns, reminders, Memories or optional iCloud features, contact [email protected].
Report a Bug
To report a crash, incorrect behavior or a technical problem, email [email protected] with the subject Auriezon Bug Report.
When reporting an issue, include the Auriezon version, iOS or iPadOS version, device model and a brief description of the steps that caused the problem, if known. Screenshots are optional. Please hide personal information before sending them. Do not email passwords, verification codes, full payment-card details or private media unless it is genuinely needed and you choose to share it.
We cannot promise a fixed response time or successful recovery of deleted data, but reports help us investigate and correct defects.
Feedback
For feature ideas, design suggestions and general feedback, email [email protected] with the subject Auriezon Feedback. Feedback is separate from reporting a technical defect and does not automatically include private app content.
Local data and iCloud settings sync
Auriezon keeps most content on your device. If iCloud Sync is enabled, supported settings and app data can synchronize between devices using the same Apple Account through Apple's iCloud key-value store. Make sure the relevant device is signed in to the intended Apple Account and iCloud is available.
Sync is not a separate backup. A deletion or overwrite may propagate between devices. Maintain another copy of especially important information.
Sync Photos & Backgrounds (Premium)
This optional Premium feature is off by default and needs to be enabled on each participating device. It uses your private iCloud CloudKit database to sync media already added to Memories and the photo or video backgrounds already added to Auriezon. It does not synchronize your entire Photos library.
Media files retain local copies for offline use. Sync uses Wi-Fi by default; mobile data requires an additional option. Available iCloud storage, network conditions and Apple service availability can affect progress. Switching off sync does not automatically delete old cloud copies or local files. Switching Apple Accounts may stop old-account sync and, if you enable the feature in the new account, may copy eligible local files into that account.
Reminders, widgets, Live Activities and time zones
Check that notification permissions are enabled, your device date/time and time zone are correct, and the operating system supports the relevant feature. Background scheduling, Low Power Mode, Focus modes and iOS or iPadOS restrictions can affect what appears or when. Auriezon should not be the only reminder system for urgent or safety-critical deadlines.
Premium access and Restore Purchases
Apple processes Premium purchases. If the entitlement does not appear after a completed purchase, verify the Apple Account used and try Restore Purchases in Auriezon. If the problem continues, contact support with a description and relevant Apple transaction information but not your payment-card details.
A Premium purchase restoration does not restore deleted app content.
Refunds
Apple manages refunds for App Store in-app purchases. Visit https://reportaproblem.apple.com/ to check eligibility and submit a request. We can investigate purchase problems, but Apple decides refunds within its system, subject to applicable consumer law. Approved refunds or revoked transactions may remove Premium access.
Export, deletion and recovery
Export or Share sends only the content you select to a destination you choose. SQYTCH does not automatically receive exports or private app content. Deleting the app usually removes local app storage as handled by iOS or iPadOS, but does not necessarily delete information held in iCloud, device backups, exported files or Apple's purchase records.
If you are trying to recover data, check available device or iCloud backups and relevant sync settings before deleting the app, resetting your device or switching Apple Accounts. Do not uninstall the app as a first troubleshooting step when important local data may be at risk. SQYTCH does not have a separate copy of your app content to restore.
Privacy and legal information
Privacy Policy: https://sqytch.com/auriezon/privacy-policy/
Terms of Use: https://sqytch.com/auriezon/terms-of-use/
Purchases & Refunds: https://sqytch.com/auriezon/purchases-and-refunds/
Apple Standard EULA: https://www.apple.com/legal/internet-services/itunes/dev/stdeula/
Contact: [email protected]